If you have a complaint or are concerned about the treatment that you have received from the Doctors, Practice Nurse or Reception Staff working in the Practice, please let us know.

If you make your complaint in writing we will acknowledge your complaint, normally within 2-3 working days and aim to have your complaint looked into within 10 working days from the date you raised it with us.  We shall then be in a position to offer you an explanation, or a meeting with those involved.  In investigating your complaint we shall aim to:-


*  Find out what happened and what went wrong.

*  Enable you to discuss the problem with those concerned, if you would like this

*  Identify what we can do to make sure the problem does not happen again

*  Ensure that you receive an apology where this is appropriate


Certain professions such as the Treatment Room Nurse, District Nurse and Health Visitor are employed by the Health & Social Care Board who are responsible for dealing with any complaints relating to these employees.

The builiding is owned and maintained by South Eastern Health & Social Care Trust and any comments about the building itself should be directed to South Eastern Health & Care Trust, Complaints/Patients Liaison Departmentm Health & Care Centre, 39 Regent Street, Newtownards, Co Down, BT24 4AD.

We have a formal complaints procedure, which is available on request from our reception desk.

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